Return & Refund Policy
Effective Date: August 17, 2025
Contact: Kortascollection001@gmail.com
At Kortas Shop, we strive to ensure that you love every piece you purchase from us. However, if you’re not entirely satisfied, we’re here to help.
Returns
-
You may request a return within 7 days of receiving your order.
-
The item must be:
-
Unused and in original condition
-
With all tags and packaging intact
-
Not part of any clearance or final sale
-
-
To initiate a return, email us at kortascollection001@gmail.com with your order number and reason for return.
Refunds
-
Once we receive and inspect the returned item, we’ll notify you via email.
-
Approved refunds will be credited to your original payment method within 5–7 business days.
-
Shipping charges (if any) are non-refundable.
Exchanges
-
We currently do not offer direct exchanges. If you’d like a different size or design, please return the item and place a new order.
Non-returnable Items
-
Customized or altered pieces
-
Items purchased during sale events or offers
